'Everyone here knows me!'': Entitled Karen throws a fit after trying to withdrawal $5,000 without an ID, bank responds by closing her accounts

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    Facial expression - Posted by u/Faustus_Fan 2 days ago Everyone here knows me! (No, they don't)
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    Font - For a period of about three years in the early 2000's, I worked as a bank teller. For the most part, it was a good job. My customers were nice, my coworkers were fun to be with, and I enjoyed myself.
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    Font - The branch I worked at was in an area of town that had a lot of retired people who had all purchased their homes 50 years earlier and had never left. They were retired factory workers, construction workers, police officers, fire fighters, teachers, and service industry workers. I
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    Font - say that to point out that this was a solidly working-class neighborhood that definitely skewed toward an older demographic. At least 50% of our day-to-day business was with customers who had been coming to that branch since the Kennedy administration.
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    Font - This was a problem for new employees. We would regularly get yelled at by b old Karens when we asked for identification, something required to access bank accounts if the teller couldn't personally vouch for you. Now, most old Karens and Kevins would get p for a moment and claim that they've "never" been asked for ID before (bulls ), but they'd eventually relent and give me the ID I required.
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    Font - But, not Queen Karen... Now, I had been at this branch for over a year at this point. I had gotten to know almost all of the regulars and no longer needed ID for them. If Mary came in, I
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    Font - could pull her account up in a heartbeat since she was in three days a week. If Ed needed to cash a check, I did it without question since Ed only ever came to me and I got to know him well.
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    Font - Enter Queen Karen (QK), a woman in her late seventies absolutely dripping in both diamonds and arrogance. The woman had some serious money and wanted everyone to know it. As I said, this branch was in a solidly working class area, but QK
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    Font - was wearing tens of thousands of dollars in diamond jewelry and had pulled up in a brand new Mercedes S-Class. From the moment she walked in the door, she wore an expression like she was being forced to handle warm dog s Me: Good morning, ma'am, how can I help you today?
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    Font - QK: I need to pull five thousand dollars out of my savings, all in hundreds, please. (She hands me a withdrawal slip with her name and account number filled in) Me: Certainly, ma'am. I just need a photo ID, please.
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    Font - QK: No. Me: Excuse me? QK: I have never been asked for ID before and I won't be asked for it today. Everyone here knows me, so just do what I ask.
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    Font - Me: Okay, ma'am. Can you tell me which teller knows you? If they sign off on the withdrawal form, I'll be happy to help. This was allowed as an acceptable ID, but we were told it was only to be used for customers who a branch employee knew personally and could guarantee was who they said they were. It also protected
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    Font - me. If another teller signed the withdrawal form and QK turned out not to be who she claimed, the other teller would take the hit, not me. QK: Everyone! Just go ask someone else! Me: Of course, ma'am. Please give me a moment.
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    Font - I went to every single employee of the branch. I talked to every teller, every loan officer, our investment broker, and both the branch manager and assistant manager (AM...who will show up again in a moment). No one in that branch had a clue who QK was, including employees who had been there for more than a decade.
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    Font - Me: I'm sorry, ma'am, but I can't seem to find anyone who knows you, so I will need to see an ID. I understand this is an inconvenience, but it is for your safety. We don't want someone to take money out of your account by pretending to be you.
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    Font - T QK: No! I refuse to be treated this way! Everyone here knows me! I've been banking here longer than you've been alive and have quite a bit of money with your bank! Don't make me take my accounts elsewhere!
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    Font - At this point, AM heard the commotion and came over to see what was going on. I let her take over and deal with QK. She got paid for that, I didn't. After some back and forth about how I wasn't doing my job, how I was
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    Font - an incompetent bb, how she had so much money at that branch, and how asking for an ID was (in her view) accusing her of being a criminal, my AM was about ready to punch her in the face. AM: Again, ma'am, we ask for ID to protect your account. Would you want someone to come in here and pretend to be you, taking money out of your account simply by giving your name?
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    Font - QK: Don't be ridiculous! No one would do that! Now you're just making things up to cover for the fact that you and this teller are incompetent! My name is all you are going to get! AM: Ma'am, if you do not show us an ID, we will not process your withdrawal. Period.
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    Font - QK: Listen, you little b! Do you have any idea who I am?! I'm half-tempted to close my accounts here just to teach you a lesson! But, fine, you want to play it that way, then let's let you have your fun!
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    Font - QK proceeded to open her purse and THROW her ID, her checkbook, a credit card, a social security card, an AARP card, and half a dozen other things at me like she was trying to kill me with them. With each card thrown at my face, she called me s an a worthless, a nobody, etc. I
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    Font - AM: That's it. Faustus, you have the ID you need. Please close this woman's accounts and issue a cashier's check for the amount. Me: All of them? AM: All of them. She is no longer a customer here.
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    Font - QK: What the h_do you think you're doing?! AM: Ma'am, we tried to be polite, but you wouldn't have it. You will not insult me or my tellers. You most certainly will not throw things at them when they are doing their jobs. You are no longer welcome in this branch. We are closing your accounts and you are free to open accounts at another bank.
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    Font - That's exactly what we did. QK tried to scream about how we had no legal right to do that, but we did. Bank accounts are owned by the bank. Opening an account just means that the bank is allowing you to use them to hold your money and process your financial transactions. So long as all of the money in the account is returned to you, banks are well within their legal rights to close your account.
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    Font - It took about ten minutes - ten minutes of QK screaming at both me and AM, issuing hollow legal threats about lawsuits - but, all of her checking and savings accounts were closed. I printed up a check for the mid six-figures made out to her, AM signed it (I couldn't sign off on checks that high), and QK was shown the door.
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    Font - As a parting gift, AM told her that the police would be involved if she ever came back to that branch again.
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    Hair - TraditionScary8716 2 days ago I love it when people get what Holy s they deserve. Your AM is a god.
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    Font - JustanOldBabyBoomer 2 days ago I just LOVE it how that ENTITLED B got shown the door!!!
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    Font - franknorth2010 - 2 days ago Should call other banks in the area and warn them of queen Karen and how they may not want to allow her to be a customer. At the very least, tell them all to make sure to ask her for an ID to open an account and inform her that she will need to present one EVERY TIME if she wants to do anything with her account. Future frustration guaranteed. :)
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    Hand - 2 LT-13 TE 2 JF 18237 3237521 ANY TYTYRRETTS

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